Terms & Conditions

Established November 2014

The Hoopla House Creative LLC Terms of Service may be updated periodically without notice to you. Please read these terms of service carefully. By visiting the Hoopla House Creative website Hooplahousecreative.com (the “site”) and/or ordering from Hoopla House Creative, you consent to both our Terms of Service and Privacy Policy. We are not responsible for any failure to comply with our Terms of Service or Privacy Policy. If you have any questions regarding our Terms of Service, please contact us at info@hooplahousecreative.com.


Use of Hooplahousecreative.com

Hoopla House Creative LLC allows you to access and use the site only for your personal, noncommercial use. The site or content on the site may not be reproduced, duplicated, copied, sold, resold or exploited for any commercial purpose. You must be of legal age to purchase from our website. Children under the age of 13 are not allowed to use the site. If we become aware that a subscriber is under the age of 13, we will remove their personal information from our files immediately. We reserve the right to change or discontinue the site at any time at our discretion.


Commitment to Quality

The Hoopla House Creative LLC team takes pride in the quality of our work. If for any reason you are not satisfied with your product, please contact customer service at info@hooplahousecreative.com. Hoopla House Creative LLC is not responsible for orders containing errors made by the customer such as typing or grammatical errors, or for any error that the customer approved during our proofing process. We are not responsible for any photos that have been uploaded with low-resolution. A representative from Hoopla House Creative LLC will attempt to contact the customer if we feel the quality of the photo to be insufficient.


Review of Proofs

Each piece in your order is rendered as a digital proof before printing. The review of proofs is the customer’s responsibility. We provide 3 complimentary proofs for your review. Additional proofs can be purchased for a fee of $50 each.

Because of the personalized nature of our products, no returns can be made once the item has gone to production, so we encourage you to review your proofs carefully. At any time if you have questions, comments or concerns with your proof, contact our team.

Custom Design

Custom design is available for a fee of $250 in addition to the cost of each individual item. Custom design orders include two design options and 2 rounds of revisions to the chosen design option.

Additional revisions to the design options provided can be purchased for a fee of $50 each.  Additional design options can be purchased for a fee of $100 each.

Cancellations and Returns

We start to process orders the next business day after the order is placed. No order can be returned or cancelled once it has gone to printing. Therefore, we cannot guarantee cancellations after a 24-hour period has elapsed. Please contact us ASAP if you need to cancel your order.

Once we’ve started the design process, you are only able to receive 50% of your money back on the whole order, only if the order has not gone to printing.Please contact us ASAP if you need to cancel your order.

Payment Terms

Full payment is due at the time the order is placed.

Member Information

By using the website, you represent that you are of legal age to use the site and that all of your information, including email address, is correct. All information, activity and purchases made through your account are solely your responsibility. For more information, view our full Privacy Policy.


User Submissions

Hoopla House Creative LLC reserves the right to reuse any submissions made by users including testimonials, reviews, comments, posts, ideas, suggestions and opinions without any compensation or reimbursement. This include submissions made through our website, email, phone, chat or blog. Hoopla House Creative LLC does not endorse user submissions and we cannot guarantee the accuracy or reliability of the submissions. Hoopla House Creative LLC reserves the right to remove user submissions without notice.


Termination

You reserve the right at any time to delete your Hoopla House Creative LLC account. This may result in deleting materials saved in your account. Hoopla House Creative LLC is not responsible for any lost materials due to account termination.


Limitations of Warranty and Liability

You agree that the use of the website will be solely at your own risk. Hoopla House Creative LLC makes no warranties to the correctness or reliability of the content on the site and assumes no liability or responsibility for any errors, mistakes or inaccuracies of content or to personal injury or property damage resulting from your access and use of the website, any Hoopla House Creative LLC product, or any content posted, emailed or transmitted from Hoopla House Creative LLC.

Hoopla House Creative LLC has to obligation to assume the cost of repairs or service to users’ hardware, software or other equipment in the event of any claims of damage.


Ability to Accept Terms of Service

You affirm that you are either 18 years or older, an emancipated minor or possess legal parental consent to enter into this agreement, and that you are fully able to enter into the Terms of Service agreement and will comply with all of these terms.

Users under the age of 13 are not permitted to use the site.


Questions or Concerns?

Contact info@hooplahousecreative.com